Safe Gaming

Add7 Responsible Gaming — Your protection is our priority

Add7 believes that gaming should be a source of enjoyment, not stress or problems. We are committed to ensuring the mental and financial well-being of every player in Bangladesh. On this page, you can learn how to set limits, use self-exclusion, and find support when you need it.

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Safe Gaming Environment Set time limits Keep Your Budget in Check Self-Exclusion Feature Mental Health First 24/7 Support Account Security 18+ Only Safe Gaming Environment Set time limits Keep Your Budget in Check Self-Exclusion Feature Mental Health First 24/7 Support Account Security 18+ Only

Ways to Control Your Gaming Experience

On the add7 platform, you are in control of your own gaming experience.

Set Deposit Limits

You can set how much BDT you can deposit each day, week, or month. Once a limit is set, it takes effect immediately, and any reduction applies right away. Increasing a limit requires a waiting period, which protects you from impulsive decisions. Using this feature lets you enjoy gaming while staying within your monthly budget. add7 always wants your financial situation to remain healthy and for gaming to never be a source of stress. Setting deposit limits is completely free and can be done at any time from your account settings.

Session time limit

Playing games for long periods can sometimes dull our sense of time. add7 lets you use a session timer so you receive a break reminder after set amount of time. You can choose a limit of 30 minutes, 1 hour, or 2 hours. When the time limit is reached, the system will automatically notify you and you can choose to end your session. Taking regular breaks is highly beneficial for mental health and helps keep gaming enjoyable. Time management is important not just in gaming, but in every area of life.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, self-exclusion is an effective solution. On the add7 platform, you can request to have your account suspended for 7 days,30 days, 90 days, or permanently. While self-exclusion is active, you will not be able to log in and will not receive any promotional communications. Your balance will remain secure during this period, and you will regain access once it expires. Choosing self-exclusion takes courage and is one of the best ways to protect yourself. There is no judgment in taking this step, because add7 is always by your side.

Reality Check & Cooling-Off

The reality check feature reminds you at regular intervals how long you have been playing and how much BDT you have spent in the session. A cooling-off period is a shorterm break where you can step away from gaming for anywhere between 24 hours and 7 days. Your account will remain completely secure during this time, and any pending withdrawals will continue to be processed. Returning to gaming with a clear head always leads to better outcomes. add7 wants every player to enjoy games with a fresh mind. These tools can be found in the 'Responsible Gaming' section of your account settings.

Recognizing the Signs of Problem Gaming

If you or someone you know shows any of the following signs, it's important to seek help.

Overspending

Spending beyond your set limits or borrowing money to gamble is an important warning sign.

Mood Changes

Experiencing unusual anger, anxiety, or depression after loss can be a sign of a problem.

Social Withdrawal

Withdrawing from family and friends to spend more time gaming is a cause for concern.

Chasing losses

Repeatedly playing to recover lost money is a common but dangerous pattern.

Sleep and health deterioration

Loss of sleep or disruption to daily activities due to gaming is something worth paying attention to.

Hiding Gaming Activity

Hiding your gaming habits from family means you already sense it is causing a problem.

If you notice any of the above signs in yourself, contact add7's support team immediately or use the information provided in the support section below. Seeking help is not a weakness — it is the right and courageous step to take.

FAQ

Answers to frequently asked questions about responsible gaming.

No, self-excluding will keep the balance in your account completely secure. Once the self-exclusion period ends, you can log in normally and make withdrawal. No fees or penalties will be deducted during this time. add7 ensures that a player's financial interests are protected, regardless of how long the break lasts.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit is subject to a72-hour waiting period, which is designed to protect you from impulsive decisions. This process is fully automated and you do not need to contact us separately. To learn more about setting and changing limits, Q&A View the page.

add7 follows a strict age verification process and only allows individuals aged 18 or older to register. National ID cards or other valid documents are verified at the time of registration. Suspicious accounts are reviewed by our security team. Parents can use family filter software to prevent their children from accessing this site. Protecting children and minors is our highest priority.

You can contact the add7 support team directly. You can also reach out to mental health services in Bangladesh such as Kaan Pete Roi (01779-554391) or the National Institute of Mental Health (NIMH). Seeking professional help is completely confidential and non-judgmental. We are always ready to guide you in the right direction.

Support & Guidance

Add7 is always here for you when you need us.

Contact via Email

Contact us by email for any questions or assistance regarding responsible gaming. Our team typically responds within 24 hours and all your information is kept strictly confidential. You can also email us for help with self-exclusion or setting limits.

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Live Chat Support

Add7's live chat service is available 24 hours a day, 7 days a week. Live chat is the fastest way to get immediate assistance with any responsible gaming concerns. Our trained support staff are equipped to understand your situation and provide the right guidance.

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